32 Kiehl’s Reviews & Complaints
Looking for a different brand? See All Skincare Brands.
Kiehl’s has built a cult following, but reviewers often express disillusionment with its performance. While certain products like the Ultra Facial Cream have loyal fans, others are criticized as overhyped and ineffective.
Many feel Kiehl’s leans too much on heritage and aesthetic without delivering consistent results. The consensus leans toward disappointment despite initial hope.
Overall takeaway: Kiehl’s promises more than it delivers, leaving many users feeling let down after buying into the brand story.
* Generated from real customer experiences.
Kiehl’s Ultra Facial Cream is a go-to for winter.
It works well as advertised.
The price and the effectiveness of the sunscreen have passed my standards. Cheap and functional
This product works so well on my skin. Definitely would recommend.
Kiehl’s Ultra Facial Cream is like that reliable friend—always there, but not super exciting. It hydrates well, but for the price, I expected more glow. The Midnight Recovery Oil smells amazing, though!
The Facial Fuel line wakes my skin up in the morning. Cooling, clean-feeling, and lasts a while.
Ideal for oily or acne-prone skin, this gel cream makes my skin hydrated without a greasy feel.
Kiehl’s never disappoints. Their products feel natural and soothing, especially their moisturizers and cleansers. The scent is very mild and earthy. My skin always feels balanced and clean after using them. It’s a reliable brand that works well for all skin types.
When will your team respond? Used to love this brand but not after the breakout and silence.
After seeing numerous ads and hearing friends rave about Kiehl’s, I decided to try their Ultra Facial Cream. It’s incredibly hydrating without feeling greasy. My skin feels soft and looks more radiant. It’s become a staple in my skincare routine.
I’ve been using Kiehl’s face wash for a while, and I must say, it’s one of the gentler ones I’ve tried. My skin feels clean but not dried out after use. It’s a little more expensive than I’d like, but for the results, I think it’s worth it. I’ll keep using it for now
i tried the ultra facial cream, and it really helped with my dry skin.it’s thick but not greasy, and my face feels soft all day.also love the midnight recovery oil; smells nice and makes my skin glow in the morning.
Products are average
Overrated and overpriced. Their moisturizers feel nice at first but don’t provide lasting hydration. Some products have a lot of fragrance, which irritated my skin. I expected more from such a well-known brand.
Their moisturizers and serums are super hydrating.
Their moisturizers are hydrating, and the face creams feel nice. Some products work great, but others seem overpriced for what they do.
I appreciate the detailed instructions and organized layout, but the packaging is excessive, and I’d rather see a lower price.
I love everything about these products—the texture, the results, and how my skin feels!
The Midnight Recovery Concentrate smells wonderful and provides a nice boost of hydration overnight.
My skin got irritated during the first week of using
The Kiehl’s Ultra Facial Cream is a decent moisturizer
The price is reasonable for the quality, and a little goes a long way
Overhyped products
It’s a solid moisturizer for everyday use, but it doesn’t have any wow factor for addressing specific skin concerns like anti-aging
I recently revamped my skincare routine with Kiehls, and the changes have been incredible!
Good product but terrible customer service.
I commend the shop for their high-quality formulation. Really effective and it goes well with sensitive skin.
Their stuff actually works – that Ultra Facial Cream? Lifesaver.
I love their cleanser – does the job well of removing dirt and make up.
used it before bed and woke up with soft skin. It does the job.
Unfortunately, this cleanser didn’t work for me. It left my skin feeling tight, and I didn’t notice any improvement in my complexion.
Their facial creams are okay for my sensitive skin. However, you can easily finish the whole bottle so you need to buy more.