19 Kiehls Reviews & Complaints

3.9 19 votes
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Cressida Delaney
Cressida Delaney
17 days ago
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Overrated and overpriced. Their moisturizers feel nice at first but don’t provide lasting hydration. Some products have a lot of fragrance, which irritated my skin. I expected more from such a well-known brand.

Lina E.
Lina E.
1 month ago
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Their moisturizers and serums are super hydrating. 

Louisa Finch
Louisa Finch
1 month ago
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Their moisturizers are hydrating, and the face creams feel nice. Some products work great, but others seem overpriced for what they do.

Mabel N.
Mabel N.
1 month ago
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I appreciate the detailed instructions and organized layout, but the packaging is excessive, and I’d rather see a lower price. 

Hilda Denverson
Hilda Denverson
1 month ago
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I love everything about these products—the texture, the results, and how my skin feels!

Sandra C.
Sandra C.
2 months ago
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The Midnight Recovery Concentrate smells wonderful and provides a nice boost of hydration overnight. 

Jane
Jane
2 months ago
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My skin got irritated during the first week of using

Mal Y.
Mal Y.
3 months ago
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The Kiehl’s Ultra Facial Cream is a decent moisturizer

Joann C.
Joann C.
3 months ago
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The price is reasonable for the quality, and a little goes a long way

Aimee
Aimee
3 months ago
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Overhyped products

Ally F.
Ally F.
3 months ago
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 It’s a solid moisturizer for everyday use, but it doesn’t have any wow factor for addressing specific skin concerns like anti-aging

Shiela B.
Shiela B.
1 year ago
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I recently revamped my skincare routine with Kiehls, and the changes have been incredible!

Savannah P.
Savannah P.
1 year ago
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Good product but terrible customer service.

Annissa M.
Annissa M.
1 year ago
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I commend the shop for their high-quality formulation. Really effective and it goes well with sensitive skin.

Raven F.
Raven F.
1 year ago
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Their stuff actually works – that Ultra Facial Cream? Lifesaver.

Jude Pine
Jude Pine
1 year ago
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I love their cleanser – does the job well of removing dirt and make up.

Abigail Henry
Abigail Henry
1 year ago
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used it before bed and woke up with soft skin. It does the job.

Ella Grace
Ella Grace
1 year ago
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Unfortunately, this cleanser didn’t work for me. It left my skin feeling tight, and I didn’t notice any improvement in my complexion.

Caroline
Caroline
1 year ago
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Their facial creams are okay for my sensitive skin. However, you can easily finish the whole bottle so you need to buy more.