12 The Ordinary Reviews & Complaints
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The Ordinary is known for low-cost, ingredient-focused products featuring popular actives such as retinoids, peptides, acids, and niacinamide.
The value is excellent, but the extensive selection and clinical naming system can make it easy for beginners to overcomplicate their routines.
Overall takeaway: Exceptional value for informed shoppers who understand how to use active ingredients.
* Generated from real customer experiences.
The Ordinary was the first skincare brand that made me realize I had absolutely no idea what half the ingredients in my routine were doing. 😂 I bought three serums because they were inexpensive and thought, “How complicated can this be?” Very, apparently. I eventually simplified everything and started introducing products one at a time, and that made a HUGE difference in how much I actually enjoyed using them. I like that I can target specific things without spending a fortune, but I definitely think you need to do a little homework. My favorite products are the simple ones I can easily fit into my routine. My bathroom shelf has finally stopped looking like a science experiment.
The Ordinary was my first real introduction to skincare ingredients, and I probably made the mistake of trying too many products at once. 😂 Once I simplified my routine, I liked the serum much more. The price makes it easy to try something new, but the formulas still need a little patience and research. It’s not a magic fix, but it’s useful skincare for the money.
I love how affordable The Ordinary makes targeted skincare. There are so many products to choose from that it can be confusing at first, but once I found the right ingredients for my skin, I was really happy with the results.
Cheap, straightforward and lasts ages. The Niacinamide + Zinc serum helped with how oily my forehead gets during the day, although it wasn’t an overnight difference. One warning: if I use too much it pills under my moisturiser, so literally 2–3 drops is enough. For the price I really can’t complain.
It’s requires skincare knowledge to layer products correctly without causing piling or irritation.
What I appreciate most is that I can build a routine without spending a fortune. I did have to read up on what I was buying because there are so many options, but once I figured out what worked for me, I was very happy with the results. Simple packaging, sensible prices, and no unnecessary fuss.
The price is what initially got me interested, but the results are what kept me buying. I started with the niacinamide serum and gradually learned which ingredients actually made sense for my skin. There are SO many options, though, so doing a little research first is definitely worth it.
I started using their glycolic acid a few weeks ago and I can really see results! Great formulation
Choosing the right serum took longer than actually placing my order. Once I figured out what I needed, the product was simple to use and didn’t feel overly complicated.
I started using The Ordinary’s Niacinamide 10% + Zinc 1% serum to help with excess oil and visible pores. It took about a month of consistent use, but my complexion looked more even and my skin stayed balanced throughout the day. Adding the Natural Moisturizing Factors + HA moisturizer helped prevent dryness, creating a simple routine that delivered better results than I expected for the price.
There are so many products that choosing one was confusing. Thankfully, the website made it easier to compare ingredients, and I ended up finding something that suited my skin without overspending.
Great value for the price. The niacinamide serum noticeably reduced excess oil after a few weeks of consistent use.