34 The Body Shop Reviews & Complaints
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The Body Shop receives mixed-to-positive reviews, with customers expressing deep affection for cult favorites like the Shea Body Butter and the Tea Tree line, praising their nourishment and effectiveness.
The feeling is one of loyalty challenged by disappointment, as many note a recent decline in product quality and inconsistent fragrance strength due to reformulations, causing long-time users to feel itchy or switch brands.
Overall takeaway: A beloved ethical brand where loyalty is currently tested by perceived quality and formulation changes.
* Generated from real customer experiences.
I’ve been buying the shea body butter and tea tree line for years. The body butter is super thick and ideal for keeping my hands and elbows soft during winter. I really respect their commitment to ethical sourcing and cruelty free products.
The Body Shop takes me straight back to being a teenager. I swear half my friends had those little body butters sitting in their bedrooms. 😂 I recently picked one up again and was reminded why I liked them so much. The scent lasts, the texture is rich without feeling completely ridiculous, and my skin feels soft afterward. I especially like using the body butter after showering at night. It’s one of those products that feels more like a little treat than another chore.
I really wanted to love this because the packaging is cute and the scent is amazing, but the body butter was a little too heavy for me. My skin definitely felt softer afterward, especially on my elbows and legs, but I couldn’t use much of it without feeling sticky. I think it would be great for someone with very dry skin, especially during colder months. For me, it’s more of an occasional product than an everyday moisturizer.
The Body Shop is one of those brands I’ve always associated with nice-smelling body care. Their body butter is still my favorite. It’s thick enough to help with really dry skin, but once I massage it in, my skin feels incredibly soft instead of greasy. The tub is also a good size and lasts me quite a while because I don’t need much each time.
I’ve always had a soft spot for The Body Shop. Their body butters are still my favorite because they make really dry skin feel soft for hours. The jars are generous too, so one lasts me quite a while even when I use it regularly.
I especially like using them after showering, although some of the richer body butters can feel heavy when the weather is hot. Their facial products have been more hit or miss for me, but I keep going back for the body care.
I’ve been buying The Body Shop products for years, and their body butters are still the products I trust the most. They’re especially good when my skin gets extremely dry. The jars are generous and one container lasts me quite a while because I don’t need a huge amount.
I do find some of the body butters too heavy during hot weather, so I usually use a smaller amount after showering. I’ve also noticed that some newer products don’t feel quite as impressive as older favorites. Still, there are a few staples I continue to repurchase.
The Body Shop has always been one of those brands that feels familiar to me. I recently picked up a body butter again and immediately remembered why I used to love them — the scent, the texture, everything. Some products are a little hit-or-miss for me now, but the body care is still where they really shine.
I’ve always enjoyed The Body Shop products because they’re gentle, smell amazing, and leave my skin feeling fresh and moisturized without irritation.
I’ve always enjoyed The Body Shop products because they’re dependable and easy to use. The body butters are especially great for dry skin and keep my skin moisturized for hours.
The Body Shop has always been one of those brands I go back to because their products are simple and enjoyable to use. I especially love the body butters since they keep my skin soft for hours without feeling overly greasy.
I’ve been using The Body Shop products for years now. Their Vitamin E moisturizer is still one of my favorites. It’s simple, comforting, and always keeps my skin hydrated without feeling too heavy.
Tea Tree Oil line works pretty well for my breakouts. Also love the Vitamin E cream. Store smells amazing lol. Sometimes products feel a bit light but overall good.
My skin felt smoother within days and the glow is very noticeable. I did not expect such fast results.
used to be better before… still okay but prices went up
gifted set looked fancy. product is ok. support answered but took long time.
Being honest its just average. Not bad but not something Id rave about.
Made my skin a bit oily. Not what I expected.
Customer service was amazing. They helped me pick the right product for my sensitive skin.
Slow response time, took days to hear back.
I like the idea behind The Body Shop more than some of the products honestly. Some things smell amazing and last long, like the body butters. Others didnt do much for me. I bought a face wash that dried my skin out a bit. Staff was friendly though and the store felt welcoming. I will keep buying a few items but not everything works for me.
I love The Body Shop body butter, smells nice and skin soft all day. kinda big jar so last long.
I bought a few products from The Body Shop last year. The Pumpkin mask was okay but did not do much for my skin. Price is a bit high for what you get in my opinion. I keep them for body care but do not use their face products anymore.
I really enjoy The Body Shop body butters and cleansers. They smell great and keep my skin hydrated. Facial skincare is decent but shines more in body care than treatment products.
Not worth the hype!
TOO OVERHYPED!
amazing products! will buy again
As someone with a very dry hand, the caramel cuddle hand balm, is one of the products I can attest to have the best effect on the skin. It is a must-have, especially for someone who often washes their hands.
Reliable body-care staples; ethical sourcing is a plus.
The Body Shop’s Vitamin E range has been a lifesaver for my dry skin. Smells gentle, absorbs quickly, and gives me a nice glow. I’ve repurchased twice already solid everyday skincare.
Their lotion made my skin smoother than ever. This is the first product that had helped in making my skin stop from drying and flaking.
The Body Shop’s new moisturizer felt comfortable and clean on my skin; I appreciate the ethical angle of the brand.
I like The Body Shop for its ethics (cruelty‑free, greener packaging) and the new moisturizer did make my skin a bit softer. But I didn’t feel a big change in texture or firmness. It’s a reliable brand, just not a show‑stopper.”
The Body Shop is reliable and ethically conscious, which I like. I tried their new moisturizer and it’s decent, my skin felt softer. But I didn’t find dramatic improvements, and a lot of their newer lines seem more about branding than breakthrough formulas. Solid but not exceptional.
Body butters smell great but can feel heavy in tropical weather. I use a tiny amount after showers.