36 111SKIN Reviews & Complaints

I purchased the “Hyaluronic Acid Aqua Booster” serum from the brand 111SKIN and the experience was awful. Right from the first use, I noticed a strange, unpleasant smell — like damp clothes that were left wet for too long. The scent is absolutely disgusting and unbearable when applied to the face. This is nothing like what you’d expect from a high-end skincare product, especially considering the extremely high price.

I contacted 111SKIN’s customer service and, after several emails, the only thing they asked for was photos of the entire bottle. They told me the batch was fine and valid until 2026 — as if that somehow solved the issue. They clearly didn’t care at all that the product was obviously defective. They completely washed their hands of the matter and refused to take any responsibility just because I hadn’t purchased it directly from their online store, even though the product was brand new and unopened.

Honestly, it’s disgraceful that a luxury brand like this doesn’t stand behind the quality of its products or show any care for its customers. The serum smells bad, seems spoiled, and is absolutely unusable. Their customer service was dismissive and disappointing.

I absolutely do not recommend this brand — neither for the quality of the products nor for the way they treat customers. A huge letdown.

I love the feel of their serums, especially Y Theorem.

This booster is the only thing that doesn’t dry out my skin and cause peeling.

This serum has really helped to fade those spots to almost nothing. It’s gentle on my skin, fast absorbing and smells incredible.

 The Anti Blemish Bio Cellulose Mask irritated my skin more than it helped.

Celestial Black Diamond Cream reduced my wrinkles and made my skin bright.

It does feel fancy and made my skin look glowy for like… a day. But honestly, for that price, I thought the results would last longer. It’s a nice treat but not something I’d keep buying all the time.

i tried the 111skin eye masks.they felt nice and cooling but didn’t see much difference.maybe need to use them more often.

The face mask looked nice, but it didn’t make my skin glow. Feels like you’re paying for the name.

This brand is all hype and no substance. The salesperson was extremely pushy, trying to upsell me on products I didn’t even need. On top of that, the serum bottle was barely full, and after just a few uses, nothing would come out. When I opened it up, it was already half empty! Definitely not worth the price.

The Y Theorem Repair Serum has a silky texture and feels lightweight on the skin. It’s hydrating and layers well with other products in my routine. However, after using it consistently for a month, I didn’t notice significant changes in my skin’s tone or texture. It’s a decent serum, but the high price tag makes it hard to recommend when there are more affordable options with better results.

Products are okay

Tried their moisturizer and it worked well on me

Not effective for me. I tried other brands that are cheaper but give more nourishment to the skin

I love their repair serum. I saw the effects after just 2 weeks.

I wasn’t satisfied with my purchase. I don’t see any effect after using.

I don’t recommend this, especially not for sensitive skin.

Finally found a moisturizer that works for my combination skin! It’s hydrating without being greasy.

Product works fine. Not totally wowed but it does the job after a time.